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Customer Service

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.hilbertshoneyco.com and Hilbert’s Honey Co. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Hilbert’s Honey Co. include www.hilbertshoneyco.com and Hilbert’s. The Hilbert’s website is an ecommerce site. By using the Hilbert’s website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our site, Hilbert’s may collect personally identifiable information, such as your:

  • First and last name
  • Mailing address
  • Email address
  • Phone number

If you purchase Hilbert’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Hilbert’s may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age
  • Gender

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or service available on the site. These may include: (a) registering for an account on our site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) submitting your credit card information when ordering and purchasing products and services on our site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Hilbert’s collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Hilbert’s may also use your personally identifiable information to inform you of other products or services available from Hilbert’s and its affiliates.

Sharing Information with Third Parties

Hilbert’s does not sell, rent or lease its customer lists to third parties.

Hilbert’s may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is transferred to the third party. Hilbert’s may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Hilbert’s and they are required to maintain the confidentiality of your information.

Hilbert’s may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hilbert’s or the site; (b) protect and defend the rights or property of Hilbert’s; and/or (c) act under exigent circumstances to protect the personal safety of users of Hilbert’s, or the public.

Tracking User Behavior

Hilbert’s may keep track of the websites and pages out users visit within Hilbert’s, in order to determine what Hilbert’s services are the most popular. This data is used to deliver customized content and advertising within Hilbert’s to customers whose behavior indicated that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software maybe automatically collected by Hilbert’s. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Hilbert’s website.

Use of Cookies

The Hilbert’s website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Hilbert’s pages, or register with Hilbert’s site or services, a cookie helps Hilbert’s to recall your specific information, such as billing addresses, shipping addresses, and so on. When you return to the same Hilbert’s website, the information you previously provided can be retrieved, so you can easily use the Hilbert’s features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Hilbert’s services or websites you visit.

Children Under Thirteen

Hilbert’s does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Hilbert’s by contacting us here:

Email Communications

From time to time, Hilbert’s may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from Hilbert’s or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Hilbert’s, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

Changes to this Statement

Hilbert’s reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the site and/or services available through the site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Hilbert’s welcomes your questions or comments regarding this Statement of Privacy. If you believe that Hilbert’s has not adhered to this statement, please contact Hilbert’s at:

Hilbert’s Honey Co.

3555 Five Mile Rd.

Traverse City, Michigan 49686

Email Address: orders@hilbertshoneyco.com

Telephone number: (231) 252-4569

Effective as of May 14, 2020