Customer Service
Shipping & Returns
Shipping
We offer FREE shipping on orders of $100 or more (excludes orders containing bulk honey) for all domestic orders. For orders under $100 we offer Ground Home Delivery and 2-day Shipping using pricing based on weight. Free returns are provided on all domestic orders.* We are currently only shipping to the U.S.
| United States | ||
|---|---|---|
|
Method |
Carrier |
Cost |
|
Ground Home Delivery |
FedEx |
FREE for orders $100+, Pricing Based on Weight for Orders under $100 |
|
2-day |
FedEx |
Pricing Based on Weight |
*Please refer to our return policy for more details.
Returns
Following the receipt of your order, you may return or exchange the product if you are not 100% satisfied with your purchase up to 30 days after time of purchase. If you aren’t satisfied with the product after the 30-day mark, we may accept an exchange only. If the product you receive is spoiled or contaminated, please contact us so we may provide you with a full refund or exchange, including shipping and handling of the returned product. Hilbert’s Honey Co. is not responsible for products that are damaged due to adverse weather conditions during shipment. Please contact us at orders@hilbertshoneyco.com for questions regarding exchanges or refunds of products.
If you need to cancel an order, please contact us immediately at (231) 252-4569.